Do you allow dogs on site?
Sorry, we do not allow any animals on site except guide dogs. We also do not allow unattended dogs to be left anywhere on our site. This includes in parked cars or tied to railings outside the lido or on the pontoon/riverside area.
How long can I stay once I have paid for entry?
As part of our COVID-19 control measures, for this season you will get 45 minutes of pool time, after which you will be called from the pool.
Ordinarily, once customers have paid for entry they are welcome to stay for the day. We hope to return to this system for 2021.
Can I leave and come back once I’ve paid?
Unfortunately, if customers leave the site then they will have to pay the admission price again to come back in.
Can I bring my own food and drink?
Customers are welcome to bring their own picnics but we do have a café on site which sells hot and cold food and drinks. (Currently closed)
Am I allowed to bring my own inflatables?
Customers are welcome to bring their own inflatables but we ask customers to check with lifeguards before taking them into the pool.
Do you have public lockers?
We have a number of lockers on site which take a returnable £1 coin.
What are the opening times of the café?
Term Time, the café serves hot drinks 8.30am-5.30pm (7:00pm Thursdays) and hot food 8:30am-5:00pm (6:00pm thursdays).
School Holidays, the café serves hot drinks 8.00am-5:30pm (7:00pm Thursdays) and hot food 9:00am-5.30pm (7:00pm thursdays).
Can I bring my own chairs and parasols?
Customers are welcome to bring their own seating and umbrellas as we only have a limited number on site.
Do you sell sun-cream?
Sun-cream is available to purchase from the kiosk, however we recommend that customers bring their own. (Currently closed)
Do you sell swimwear?
Unfortunately, we do not sell swimwear but we do sell armbands, balls, inflatable rings and swimming goggles. (Currently closed)
Can I pay by card?
For 2021 payment is by card through our online booking system only.
Ordinarily we accept most major credit and debit cards as well as Apple Pay, we do not accept American Express. There is a minium spend of £3.00 for card payments.
Can I use flippers, snorkels and mono-fins?
Customers are welcome to use flippers, snorkels and mono-fins at the discretion of the manager. Please ask for permission before using them. The use of mermaid tails is not permitted.
Can I hire the pool for private functions?
The pool is available for private hire after our public opening hours. If you would like more information then please email email@example.com
Can I wear a wetsuit?
Yes you can, but please wash them thoroughly before entering the water, particularly if you use the suit in the river or sea.